Cancellation, Returns & Exchange Policy

Returns & Exchanges

To maintain the highest standards of hygiene and product quality for all our customers, Cocobeez Baby & Kids Store does not accept returns or exchanges after delivery.

We encourage you to carefully review the product description, size chart, colour, and order details before placing your order, as all sales are considered final.

If you receive a product that is damaged or defective products, please notify us within 24 hours of delivery by sharing your order details along with clear photos or videos of the product. Our team will review your request and provide an appropriate resolution at our sole discretion.

Order Cancellation

Orders can be cancelled only before they are dispatched.

If your order is not dispatched within 5 working days, you may request a cancellation and a full refund.

Refunds

Refunds are applicable only for eligible cancelled orders or approved claims involving damaged, or defective products.

Once your refund request is approved, the amount will be credited to the original payment method used for the purchase within 3–5 business days. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Important Notes

• We do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
• Refunds will be processed only to the original payment method used for the purchase.
• Processing timelines may vary depending on your bank or payment service provider.
• Cocobeez Baby & Kids Store reserves the right to approve or reject any claim after reviewing the information and evidence provided by the customer.